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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q619-Q624):

NEW QUESTION # 619
Sophie reports that her printouts are incomplete and cut off when using a recently installed high- speed network printer.
What should you check to resolve this issue?

A. Increase the RAM in Sophie's computer
B. Verify the printer is plugged into a UPS
C. Check the network speed and configuration settings on Sophie's computer
D. Ensure the paper size settings in the printer properties match the document settings

Answer: D

Explanation:
Correct Answer. C. Ensure the paper size settings in the printer properties match the document settings Incomplete or cut-off printouts can often be due to mismatches in paper size settings in the printer configuration compared to the actual document settings, causing improper formatting during printing.
Option A is incorrect as using a UPS would primarily protect against power fluctuations, not affect print quality or completeness.
Option B is incorrect because while network issues can affect printing, they typically do not result in cut- off documents.
Option D is incorrect as insufficient RAM on Sophie's computer would more likely cause overall performance issues, not specific problems with printout completeness.

NEW QUESTION # 620
Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.) Note: You will receive partial credit for each correct selection.

A. Date of Birth
B. Fingerprint
C. Race
D. Gender
E. Email Address
F. Marital Status

Answer: B,E

Explanation:
Fingerprint is a unique biometric identifier and qualifies as PII.
Email Address directly identifies or contacts an individual.
Date of Birth is a personal datum that, when combined with other data, identifies someone.

NEW QUESTION # 621
A user reports that their laptop is not charging despite being plugged in. The IT support technician suspects an issue with the power adapter.
What characteristic of the laptop's power adapter should the technician check first to ensure it is compatible with the laptop?

A. Voltage and amperage output
B. Adapter color and shape
C. Brand of the power adapter
D. Length of the power cable

Answer: A

Explanation:
Correct Answer. A. Voltage and amperage output The voltage and amperage output of the power adapter are critical for ensuring compatibility with the laptop. If the voltage is too high or too low, or if the adapter does not supply adequate current, the laptop may not charge properly. This should be the first characteristic checked when troubleshooting charging issues.
Option B is incorrect because the color and shape of the adapter do not impact its functionality or compatibility with the laptop.
Option C is incorrect because while the length of the cable might affect convenience, it does not impact the adapter's ability to charge the laptop.
Option D is incorrect because although using an adapter from the same brand as the laptop can be a good practice, the actual voltage and amperage outputs are what determine compatibility.

NEW QUESTION # 622
A department head complains that one of her team members, Jessica, cannot access the department's internal scheduling tool, which is restricted to department members only.
What is the most likely cause of this issue?

A. Jessica needs to clear her browser cookies and cache
B. Jessica is not a member of the department's security group that has access to the scheduling tool
C. The scheduling tool server is down
D. Jessica's browser needs to be updated

Answer: B

Explanation:
Correct Answer. B. Jessica is not a member of the department's security group that has access to the scheduling tool The most likely cause is that Jessica has not been added to the security group required to access the department's scheduling tool. This is a common issue when changes in department personnel are not updated in security groups.
Option A is incorrect because a browser update is unlikely to affect access permissions to network-based resources specifically restricted by security groups.
Option C is incorrect because if the server were down, it would likely affect all department members, not just Jessica.
Option D is incorrect because clearing browser cookies and cache would not resolve an issue related to network security permissions.

NEW QUESTION # 623
A macOS user is experiencing issues with internet connectivity and needs to verify their IP address configuration.
Which command should the IT support technician recommend to the user to execute in the Terminal to display all network configuration details?

A. ifconfig renew
B. ifconfig down
C. ifconfig -a
D. ifconfig up

Answer: C

Explanation:
Correct Answer. A. ifconfig -a The command ifconfig -a displays all interfaces currently available, regardless of whether they are active or not, along with all their configuration details such as IP addresses. This command is comprehensive for troubleshooting network issues as it provides a full overview of the network settings.
Option B is incorrect because ifconfig up is used to activate an interface, not display its configuration.
Option C is incorrect because ifconfig down is used to deactivate an interface, which would not help in verifying the current IP settings.
Option D is incorrect because ifconfig renew is not a valid ifconfig command for refreshing IP addresses in macOS.

NEW QUESTION # 624
......

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100-140 Test Free, 100-140 Valid Exam Question

Latest 100-140 Test Free Help You to Get Acquainted with Real 100-140 Exam Simulation

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q619-Q624):

Cisco 100-140 exam Dumps [2026] to Achieve Higher Results

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