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Salesforce Service-Cloud-Consultant exam is designed to test the knowledge and skills of professionals who work in the customer service industry and are looking to specialize in Salesforce's Service Cloud platform. Service-Cloud-Consultant exam is intended for individuals who have experience with Salesforce and are looking to obtain the Salesforce Certified Service Cloud Consultant certification. Service-Cloud-Consultant Exam covers a wide range of topics, including service cloud automation, customer management, and service analytics.

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Salesforce Certified Service cloud consultant Sample Questions (Q75-Q80):

NEW QUESTION # 75
Support cent' agents at Cloud Kicks use a serv ce console. Over a few hours, an agent may work with up to 10 different customers. Often, agents need to return to a prior case and make a phone call to the customer. The telephone number to call is recorded in the case notes.
What are two recommended service console features that work together to improve the process ** Choose 2 answers

A. History Utility
B. Outbound Sales Dialer
C. Quick Action
D. Macros

Answer: A,B

NEW QUESTION # 76
Universal Containers has recently implemented a Customer Community to allow its customers to create and update their cases online. What should a consultant recommend to ensure Customer Community users are able to access only their cases online, including cases created by the support team on their behalf over the phone?

A. A sharing set to grant the Customer Community user access to records associated to theirContact record.
B. A sharing rule to ensure record access is granted based oncriteria of the case.
C. A sharing rule to ensure record access is granted based on the Customer Community user role hierarchy.
D. An organization-wide default of Public Read/Write on the Case object.

Answer: B

NEW QUESTION # 77
Case escalation rules triggered on the last modification will be reset each time a user does which of the
following actions?

A. Adds a related comment to the case
B. All of the above
C. Adds an activity or sends an email from the case record
D. Edits the case
E. Reads the case

Answer: D

NEW QUESTION # 78
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

A. Prepare, Plan, Validate, Execute, Test
B. Prepare, Plan, Test, Execute, Validate
C. Plan, Prepare, Validate, Execute, Test
D. Plan, Prepare, Test, Execute, Validate

Answer: B

Explanation:
The steps are as follows:
* Prepare: Identify the data sources, formats, volumes, and quality. Define the data mapping and transformation rules. Cleanse and deduplicate the data.
* Plan: Define the migration strategy, scope, timeline, resources, and tools. Establish the security and backup procedures. Document the migration plan and get approval from stakeholders.
* Test: Perform a trial run of the migration using a subset of data in a sandbox environment. Verify the data quality, integrity, and performance. Identify and resolve any issues or errors.
* Execute: Perform the actual migration using the full data set in the production environment. Follow the migration plan and monitor the progress. Log any issues or errors and resolve them as soon as possible.
* Validate: Review the migrated data and compare it with the source data. Check for any discrepancies, duplicates, or missing values. Confirm that the data meets the business requirements and expectations.
Verified References: [Data Migration Strategy in Salesforce]

NEW QUESTION # 79
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?

A. Verify that users are assigned the Live Agent feature license.
B. verify that users have access to the Live Agent chat buttons.
C. Verify that users are assigned the Live Agent user profile.
D. Verify that users have access to the Live Agent public group.

Answer: C

NEW QUESTION # 80
......

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Realistic Study Service-Cloud-Consultant Test Provide Prefect Assistance in Service-Cloud-Consultant Preparation

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Salesforce Certified Service cloud consultant Sample Questions (Q75-Q80):

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